After receiving your inquiry, we will configure the optimal continuous casting equipment and the fitting machines based on your demands and the specific situations of your factory. Meanwhile, we will sen you the picture of the existing continuous casting equipment and the overall layout of the continuous casting plant for reference.
If you want to learn more about New Anjie or visit our company, you only need to fly to Shanghai Hongqiao Airport or Pudong Airport. Then we will arrange staff for airport pickup and taking you to the hotel.Service in sales
After signing the contract and receiving your advance payment, we will start to produce the continuous casting equipment immediately. We will also send you all the drawings, charts and instruction manuals about the equipment. During the production, we will inform you the manufacturing schedule timely. And we will communicate with you if any change about the order is needed to make. We guarantee quick and smooth delivery process to make sure that you can receive the goods on time.After sales service
After you receiving the continuous casting equipment and having prepared all the needed machines for installation, we will send engineers to your factory for installation guide, starting and training.
If your continuous casting equipment occurs any failures, please contact us immediately. And we will reply you within 24hours. If there is a major failure, we will come to your factory in 3 working days for troubleshooting.
We are obligated to maintain and replace the damaged parts caused by quality problems for free within the warranty period. But if it is beyond the warranty period, we will provide you with the spare parts list and pricing within 3 workdays.Upgrading and rebuilding service
This service is for companies with continuous casting equipment. If you want to upgrade your continuous casting equipment, please tell us the specific items requiring improvement. Such as capacity upgrading, quality upgrading and much more, helpful for us to provide appropriate advice to you. If some part of your continuous casting equipment need to be changed, then tell us the related parameters of your equipment. It allows us to configure the suitable parts for you.